Business Issue
The health system was navigating a broad industry shift towards Value-Based Care, which necessitated a new model of care delivery. Consequently, the HR function needed to evolve from a traditional, administrative role to a more strategic, value-creating partner. The challenge was to redefine HR practices to support the new care delivery model effectively.
Approach
To address these challenges, a structured and comprehensive approach was undertaken:
- Segmentation of HR Work: The work of HR was segmented into distinct capability and service areas to streamline operations.
- Stakeholder Interviews: Conducted interviews with business and HR stakeholders to gather insights on the current provision of HR services.
- Policy and Procedure Review: HR policies, procedures, and data were reviewed to assess data quality, system utility, and operational efficiency.
- HR Capability Survey: A survey was deployed to capture quantitative data on the key HR capabilities needed to support the health system.
- Identification of Gaps and Challenges: Capability gaps, operational inefficiencies, and structural challenges were identified and prioritized for transformation.
- Stakeholder Engagement: HR stakeholders were engaged through seven dedicated workstreams to deliver improvements across leadership, service lines, and centers of expertise.
- Establishment of a Solution Center: A Solution Center was established to centralize transactional and standard work, reducing fragmentation and promoting efficiency.
Business Impact
The transformation resulted in significant business impacts, including:
- Achieved annual benefits savings of $4.4 million.
- Redesigned talent processes to enhance employee experience, development, and career path opportunities.
- Implemented a Solution Center, reducing fragmentation and providing consistent, repeatable solutions to standard challenges.
- Enhanced visibility and integration of data through the creation of dashboards for stakeholders.
- Fostered improved collaboration and partnership between HR and its customers.
