Digital innovation is transforming consumer goods companies and their retail partners in unprecedented ways, from product development to marketing, distribution, and on the sales floor, as customer-centric models continue to evolve. Lotis Blue partners with consumer goods and retail organizations to refine their business strategies, design their organizations and channels, connect data to AI for greater customer intelligence, and align their workforce to effectively and efficiently serve customers.
We’ve partnered with leading brands across the retail and consumer goods industry to drive growth, resilience, and operational excellence, including:
Agile Retail Systems
Agility is crucial for navigating unexpected challenges in today’s retail environment. At Lotis Blue, we know that supply chain disruptions and sudden shifts in consumer demand mean that retail systems must quickly adapt, reallocating staff and resources to critical areas like high-demand sales floors or inventory management. This flexibility ensures efficient operations and a positive customer experience, even during peak or seasonal periods.
Lotis Blue specializes in retail innovation, focusing on developing effective organization and talent processes that enhance agility. We leverage design thinking from a consumer perspective, connecting our client’s strategic vision with practical execution, clarifying how and where work gets done, ensuring retailers can respond rapidly to urgent situations while supporting long-term objectives.
Overcoming Retail Workforce Shortages
At Lotis Blue, we apply our retail consulting expertise to address the specific challenges of workforce shortages, particularly in critical, front-line roles such as store managers, sales associates, logistics coordinators and merchandising specialists. Our comprehensive services include employee value proposition (EVP) design and talent supply chain diagnostics, aimed at helping improve employee retention in retail.
EVP Assessment
Our EVP assessment and design services focus on developing a compelling EVP that clearly outlines the unique offering to both current and prospective employees. In the retail sector, this involves evaluating key factors that make up the employee experience such as work-life balance, schedule flexibility, job security, physical job demands and special perks like education benefits or sign-on bonuses. These elements define the core of the EVP, which aligns talent strategy with HR strategy, ensuring consistency and cohesion across the organization.
Talent Supply Chain Diagnostic
Our talent supply chain diagnostic is an in-depth 24-point evaluation crafted to refine talent acquisition and management systems. It pinpoints critical issues like reactive hiring, inadequate candidate flow and high retail staff turnover. This assessment examines essential areas such as talent strategy, candidate sourcing, engagement, selection, hiring decisions and the first 90 days of employment. It delivers actionable solutions to ensure that the right talent is in the right roles at the right time.
Reducing a High Employee Turnover Rate
The retail industry is known for high employee turnover, particularly among front-line employees such as sales associates and store managers due to factors like job stress, lack of advancement opportunities, and dissatisfaction with working conditions. To address these challenges, Lotis Blue offers employee engagement and experience strategy planning as part of our retail consulting services.
To transform a workplace and improve employee retention in retail, we begin with a tailored survey that assesses employee experience, satisfaction, and organizational health. Our employee experience management platform then provides immediate insights and practical recommendations. Using these insights, we implement change management strategies grounded in behavioral science to enhance employee satisfaction, create a lower retail turnover rate, and create a more vibrant and productive work environment.
By tackling the root causes of retail turnover and applying targeted enhancements, Lotis Blue assists retail organizations in retaining top talent, elevating employee morale, raising customer satisfaction, and achieving improved business results.
Workforce Planning in Retail
Successful workforce planning is vital for retail organizations to align talent with customer needs and strategic goals. However, many retailers struggle with this due to an overemphasis on tactical headcount management instead of focusing on strategic alignment.
Lotis Blue’s retail consulting services address these challenges by integrating workforce planning with broader business strategy and retail transformation. Our approach includes:
Understanding market dynamics to enable HR and business leaders to collaborate in building a diverse and capable workforce within operational and financial constraints.
Creating focus to prioritize talent strategies that connect business strategy with workforce needs.
Developing long-term plans to ensure that workforce planning supports long-term retail goals, rather than just short-term operational needs.
By aligning workforce planning with strategic objectives, Lotis Blue helps build a resilient and effective workforce capable of delivering high-quality customer satisfaction.
Leadership Assessment & Development
Effective leadership is crucial for managing a dynamic retail workforce. As associates ascend to district manager or executive positions, refining their leadership capabilities becomes essential. Lotis Blue’s retail consulting services offer leadership performance and assessment programs that focus on cultivating strong leaders who can guide their teams effectively, ensuring smooth operations and a positive work environment. By equipping leaders with the skills needed to manage complex retail environments, we help drive excellence in customer satisfaction and organizational success.
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