Business Issue

A leading manufacturer in the vitamin, mineral, supplements, and OTC pharmaceuticals industry set out on a bold 5-year growth strategy with the ambitious goal of reaching $1.5 billion in revenue. Historical growth occurred through acquisitions, which resulted in its manufacturing sites operating independently with varied systems, processes, and talent management practices. Leadership and operational hurdles further hindered the organization’s ability to meet escalating customer demands effectively.

Approach

We partnered closely with the CEO and Executive Leadership Team to orchestrate a transformational strategy which included:

1. Manufacturing Capability Assessment: Conducted a thorough evaluation of U.S. manufacturing sites to pinpoint deficiencies in quality processes, operational efficiency, and talent management.
2. Leadership Assessment: Utilized objective, research-based methods to assess and enhance the capabilities and potential of senior leadership, crucial for scaling operations.
3. Integrated Organization Design: Developed a cohesive organizational structure aimed at fostering innovation, improving operational performance, and enhancing customer engagement. This design aimed to integrate disparate functions into a unified framework poised for growth.
4. Operating Model Definition: Clarified roles, responsibilities, and decision-making processes across departments and teams to streamline operations and boost effectiveness.
5. Workforce Analysis: Analyzed current workforce composition to determine the quantity, types, and quality of talent necessary for future growth. This analysis guided strategic workforce planning initiatives.
6. Implementation Roadmap: Crafted a phased roadmap to address critical gaps in talent acquisition and management, ensuring alignment with strategic growth objectives.

Business Impact

The strategic initiatives we implemented yielded substantial business improvements:

• Executive Talent Enhancement: Strengthened leadership capabilities by placing high-caliber executives in key roles critical to organizational capability and growth.
• Enhanced Decision Making: Established two leadership councils focused on managing innovation, commercial activities, and operational excellence, fostering sharper strategic focus and improved decision-making agility.
• Scalable Organizational Structure: Implemented a scalable organizational design and operating model that facilitated the expansion into a seventh manufacturing facility.

By aligning leadership, enhancing operational efficiency, and refining its organizational structure, the vitamin and OTC pharmaceuticals manufacturer successfully positioned itself to achieve its ambitious growth targets. The concerted efforts in leadership development, organizational design, and operational excellence laid a robust foundation for sustained growth and innovation in a competitive market landscape